Question 1

WHAT IS YOUR MODE OF PAYMENT?

Accepted Answer

We accept all major credit cards,  Please note that there may be additional charges when using credit card payment. For Manual/cash payments we accept 
Zelle, Venmo and Cash app ($LustreBllc), E-interact (Canada), credit card payments, paypal payments and Peso through BPI. Affirm and Sezzle available Please contact us at MiNaz@lustreb.com if you need more information.

Question 2

DO YOU ACCEPT LAY AWAY?

Accepted Answer

Each month we have available slot for our Lay away program. There are two options to choose from: 
A. 15% DP to reserve, +$50 one time lay away fee, remaining balance payable in 3 up to 6 months with 2 weeks interval. (payment every two weeks)
B. 50% DP to reserve 1 month to pay or total 4 weeks. No lay away fee
We will send you an invoice with bi-weekly break down of payment and due date. Kindly provide proof of payment (screenshot).

C. Affirm payment is also available.
​
Affirm and Sezzle availlable. You must sign in and choose your 
Affirm/Sezzle upon check out.  Please message us at MiNaz@lustreb.com or click here if  interested to enroll in this program. We will ship your item as soon as payment has cleared and is complete.

Affirm payment terms and disclosure:
https://www.affirm.com/disclosures

"Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.”

Question 3

WHERE ARE YOU LOCATED?

Accepted Answer

We are Located in Ohio, USA

Question 4

DO YOU ACCEPT RETURNS?

Accepted Answer

We do not accept returns, however, we offer 100% money back guaranty if our products are proven counterfit (with documentation from another authentication service. We strive our best to provide the most detailed descritpion of each items, some of which are brand new. We also priced our items competitively and does not add any to cover the expenses incurred for returns and restocking fee. We encourage you to please contact us at minaz@lustreb.com prior to purchase if you have any questions.

Question 5

WHEN IS YOUR LIVE SELLING SCHEDULE?

Accepted Answer

Our facebook live is every Friday 9pm EST. (except Holidays) Please visit http://www.facebook.com/lustrebllc to get the latest updates on inventory as some may have not yet added in our e-shop.

Question 6

DO YOU AUTHENTICATE?

Accepted Answer

Yes. We are entrupy verified company. We use their massive data base and algorithm to authenticate high end designer brands such as Chanel, Louis Vuitton, Hermes, Gucci, YSL, etc. The cost for each certificate is $25.00.  Pelase message us or send us a direct email at MiNaz@lustreb.com for more details or if you want to avail this service.

Question 7

I WANT TO JOIN LUSTRE EXCLUSIVE PAGE

Accepted Answer

Occasionally, Give away bag credit are being conducted as our way of thanking you our clients/buyers and to celebrate holiday season.  Current events are posted in our Lustre Page at http://www.facebook.com/lustrebllc. or send  a message to Gene Lata (Lustre Boutique FB Admin) and join Lustre Exclusive group at https://tinyurl.com/mtneejhh

Authentic Handbags & More

F A Q