F A Q

We accept all major credit cards, Please note that there may be additional charges when using credit card payment. For Manual/cash payments we accept

Zelle, Venmo and Cash app ($LustreBllc), E-interact (Canada), credit card payments, paypal payments and Peso through BPI. Please contact us at MiNaz@lustreb.com if you need more information.

Each month we have available slot for our Lay away program. There are two options to choose from:

A. 30% DP to reserve, +$50 one time lay away fee, remaining balance payable in 3 months with 2 weeks interval. (payment every two weeks)

B. 50% DP to reserve 1 month to pay or total 4 weeks. No lay away fee

C. Affirm payment is also available.

​

Please message us at MiNaz@lustreb.com or click here if interested to enroll in this program. We will send you an invoice to confirm enrollment. Kindly provide proof of payment (screenshot message) to reserve your piece. We will ship your item as soon as payment is complete.

We are Located in Ohio, USA

We do not accept returns, however, we offer 100% money back guaranty if our products are proven counterfit (with documentation from another authentication service. We strive our best to provide the most detailed descritpion of each items, some of which are brand new. We also priced our items competitively and does not add any to cover the expenses incurred for returns and restocking fee. We encourage you to please contact us at minaz@lustreb.com prior to purchase if you have any questions.

Our facebook live is every Friday 9pm EST. (except Holidays) Please visit http://www.facebook.com/lustrebllc to get the latest updates on inventory as some may have not yet added in our e-shop.

Yes. We are entrupy verified company. We use their massive data base and algorithm to authenticate high end designer brands such as Chanel, Louis Vuitton, Hermes, Gucci, YSL, etc. The cost for each certificate is $25.00. Pelase message us or send us a direct email at MiNaz@lustreb.com for more details or if you want to avail this service.

Occasionally, Give away bag credit are being conducted as our way of thanking you our clients/buyers and to celebrate holiday season. Current events are posted in our Lustre Page at http://www.facebook.com/lustrebllc. or send a message to Gene Lata (Lustre Boutique FB Admin) and join Lustre Exclusive group at https://tinyurl.com/mtneejhh